Terms & Conditions

Our Booking Terms & Conditions

  1. TERMS

1.1. What these terms cover – These are the terms and conditions on which we supply services to you, whether these are model treatments or our training services.

1.2. Why you should read them. Please read these terms carefully when you book with us. These terms tell you who we are, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

If you think that there is a mistake in these terms, please contact us to discuss.

Our Booking Terms & Conditions


2.1. Who we are – We are DD Clinical a company registered in England and Wales. Our company registration number is  10186629 and our registered office is at DD Clinical Limited, Frodsham Court, Frodsham Street, Chester, Cheshire, CH1 3JT.

2.2 How to contact us – You can contact us by telephoning us on

 01244 723300 or by writing to us at [email protected] or [email protected]

2.3. How we may contact you – If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

2.5. Our “Website” means www.ddclinical.com/ www.ddclinicalacademy.co.uk

Our Booking Terms & Conditions


4.1. You have the right to cancel any contract in place with us, up to 14 days from the date on which it is made, without incurring any costs and we will refund any payments made to us, if you decide to exercise this right, you can do this by informing us in writing, either by email or letter to the address listed in these terms.

4.2. If you wish to make a change to the services you have booked, please contact us as soon as possible, or at least 48 hours before the date on which the services are to be delivered/performed. If the requested change occurs within 48 hours of the date on which services are to be delivered (irrespective of the reason), we have the right to charge you as if the service had been performed (even when it has not) and/or retain any and all monies paid by you in advance and cancel the service.

4.3. Where you provide us with more than 48 hours’ notice of a change, we will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the services, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see section 7 – Your rights to end the contract), but accept that if your request falls outside of the cooling off period (as described in section 7 below), you may lose some or all of your payment made to us up to that point, or shall remain liable for any payment that would have been due to us, should your booking have proceeded, where we have incurred non recoverable costs or expenses in anticipation of your booking.

Our Booking Terms & Conditions

4.4. Your rights under section 4.1 above, are lost if, you make a booking with us within 14 days from the date on which we will be providing the services. Should you attempt to cancel or change any contract within 14 days of the date on which the services are due to be provided, and we are unable to accommodate the changes requested, you may lose any and all sums that you have paid to us under that contract.

4.5. COVID-19: where possible, we will attempt to accommodate any changes that you need to make as a result of or stemming from the impact of Covid-19. Please inform us as soon as possible on becoming aware of any impact this may have on your contract with us. Should you need to cancel or rebook any contract with us as a result of testing positive for Covid-19, we may ask you to provide evidence of a positive test result. You agree to provide all such information or documentation we may reasonably request in this regard. You accept that failure to provide any information may result in us perceiving this as a breach of contract and as such, you may lose any/all sums paid to us at that time, or remain liable to us for any payments that would have been due, had the contract been performed.

Our Booking Terms & Conditions


5.1. Minor changes to the services – We may change the content of the services at any time up until the time for delivery of the services: (a) to reflect changes in relevant laws and regulatory requirements; and (b) to implement general adjustments and improvements.

Our Booking Terms & Conditions


6.1. Providing the services – We will provide the services on the date agreed with you during the booking process, as displayed on our Website, or as agreed with you in writing.

6.2. We are not responsible for delays outside our control. If our provision of the services, or part thereof, is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay such as re-arranging the date of the services as soon as possible. Provided we do this we will not be liable for delays caused by the event, but if we are unable to provide the services, or part thereof, to you within 6 months from the date on which the services were to be provided under the contract, you may contact us in writing to end the contract and receive a refund for any services, or part thereof, that you have paid for but not received. For the avoidance of doubt, if any part of the service has already been delivered, you shall only be entitled to receive a refunded payment to reflect the part of the services which remains unperformed or delivered at the time of cancellation.

6.3. What will happen if you do not give required information to us – We may need certain information from you so that we can supply the services to you. If so, this will have been told to you over the telephone or on our website or told to you in email exchanges. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may have to cancel your booking.

Our Booking Terms & Conditions


6.4. If we have to cancel any contract due to an error or omission in the information you have provided (in order to satisfy the requirements of clause 6.3 above) within 14 days of the date on which the services were to be provided, then you shall lose any payments made to us under that contract.

6.5. COVID-19 – We shall use all reasonable endeavours to comply with Government guidance and requirements in place at the time we make a contract with you and/or deliver the services. This may change at any stage and we cannot be held liable for any changes that we have to make in our contract with you, or how/when we deliver our services which are as a result of or stemming from Government requirements or guidance in relation to Covid-19. Should our contract with you need to be changed in anyway, or cancelled, we shall contact you to inform you of this and will use reasonable endeavours to work with you to find an alternative day/time/location in order to perform the services. Should this not be possible, we shall not be liable to you for anything more than any monies received by us, from you under any one contract, which we shall refund in accordance with the remaining provisions of these terms.

Our Booking Terms & Conditions


7.1. You may be able to end your contract with us in the following circumstances – Your rights when you end the contract will depend on how we are performing and when you decide to end the contract: (a) If the services are misdescribed you may have a legal right to end the contract (or get some or all of your money back – see section 10) (b) If you want to end the contract because of something we have done or have told you we are going to do – see section 7.2 (c) If you have just changed your mind about the services – see section 7.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions

7.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below, the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons for ending the contract are – (a) we have told you about an upcoming change to the services or these terms which you do not agree to (b) we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed (c) there is a risk that the provision of the services may be significantly delayed because of events outside our control (d) you have a legal right to end the contract because of something we have done wrong.

7.3. Exercising your right to change your mind (Consumer Contracts Regulations 2013) – For services bought over the telephone or by exchange of emails you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

7.4. When you don’t have the right to change your mind – You do not have a right to change your mind in respect of services which have already been provided, even if the cancellation period is still running.

7.5. How long do I have to change my mind? – You have 14 days after the day we email you to confirm your booking. However, once we have begun to provide the services you cannot change your mind, even if the period is still running. If you cancel after we have started to provide the services, but within the 14 days, you must pay us for the services provided up until the time you tell us that you have changed your mind.

7.6. If you decide to cancel the contract with us after the 14 days cooling off period, you are at risk of losing any/all payments made to us, whether or not any services have been performed.

7.7. To avoid any doubt, if you make a booking with us within 14 days of when the service is to be provided, you accept and understand that in proceeding to make the booking and payment to us, you are waiving your right to cancel under the cooling off period provided by the consumer contracts regulations 2013, as we will have made provision for you to receive the service and provided time and resource in accommodating you on the course, at the venue and to receive the service within a limited time frame, therefore incurring costs, due to this as payments made by you under these circumstances are non-refundable.


8.1. Tell us you want to end the contract – To end the contract with us, please let us know by doing one of the following: (a) Phone or email – Contact details above. Provide us with details of what you bought, when you ordered or received it and your name and address (b) By post, you can write to us at …………………………, including details of the services you have bought, your booking details and your name and address.

8.2 Returning services materials after ending the contract – If you end the contract for any reason after any course materials have been dispatched to you or you have received them, you must return them to us in their original packaging and in the same condition in which you received them. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us, you wish to end the contract. Should we receive any items back in an unsalable condition, or in a condition different to that in which they were sent, we reserve the right to charge you for the materials, any such charges shall be deducted from any payments you have made to us, prior to issuing any refund.

8.4. How we will refund you – We will refund you the price you paid for the services (minus any deductions made under section 8.3 above or 8.5 below) by the method you used for payment.

8.5. Deductions from refunds if you are exercising your right to change your mind – If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract. 8.6. When your refund will be made – We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind your refund will be made within 14 days of you telling us, you have changed your mind.


9.1. We may end the contract if you break it – We may end the contract for a service at any time by writing to you if (a) you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due (b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the service.

9.2. You must compensate us if you break the contract. If we end the contract in the situations set out in section 9.1 we will refund any money you have paid in advance for service, we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of you breaking the contract. This is usually the amount of your deposit.

9.3. We may withdraw the service. We may write to you to let you know that we are going to stop providing the service. We will let you know as soon as possible in advance of our stopping the supply of the service and will refund any sum you have paid in advance for service which will not be provided.


10.1. How to tell us about a problem – If you have any questions or queries, please contact us. You can telephone or write to us via the contact details above.

10.2. Summary of your legal rights – We are under a legal duty to supply services that are in conformity with this contract. See below for a summary of your key legal rights in relation to the services we offer. Nothing in these terms will affect your legal rights.

Summary of your key legal rights – This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06. For services, for example the provision of our courses or services to you, the Consumer Rights Act 2015 says: you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.

If you haven’t agreed a timescale beforehand, it must be carried out within a reasonable time. See section 7.3.


11.1. Where to find the price for the services – The price of the services (which includes VAT) will be the price as told to you over the telephone and as displayed on our website. We take reasonable care to ensure the prices of the services given to you are correct. However please see section 11.3 for what happens if we discover an error in the price of the services you book.

11.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the services we will adjust the rate of VAT that you pay, unless you have already paid for the services in full before the change in the rate of VAT takes effect.

11.3. What happens if we got the price wrong – It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your booking so that, where the correct price for the services at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price for the services at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your booking. If we accept and process your booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract and refund you any sums you have paid.

11.4. When you must pay and how you must pay – We accept payment by debit card, major credit cards and ……………………. Further information about our payment methods can be found on our website or by calling us.

11.5.Deposits – We may ask our customers to pay a deposit at the time of booking. We will let you know at the time of booking or it will be displayed on our website the amount of deposit required.

11.6. Final Balances – If you are booking a course the final balance of the services is due 14 days before the date of the services. If you are a model an advance payment is required at the time of booking to ensure models attend on the day to ensure there is no impact to our students training.

11.7. Services booked within 14 days of services date – For training booked where the date is less than 14 days from the date of booking, the price of the services must be paid in full.

11.8. We will cancel your booking if you pay late. If you do not make any payment to us by the due date we cannot guarantee your booking and we may at our discretion cancel.


12.1.If you are purchasing reduced price services as you are volunteering as a model, treatments are to be paid at booking to secure the allocated appointment time. Without payment, the appointment is not secured and therefore we may not be able to accommodate you at the time requested.

12.2. Model appointments are carried out by our students under supervision from our fully qualified and experienced tutors. Models should be aware that they are receiving a discounted service, to reflect the level of skill, expertise, experience, qualification and/or training that the practitioner has and therefore we will not be held responsible for unsatisfactory results.

12.3. Cancellations or rearrangements for any services made within 48 hours of the appointment time will result in loss of payment. You will also lose your deposit if you fail to show up to your appointment.

12.4. Aesthetics appointments do not include a top up appointment. If unsatisfactory results have occurred, models should contact us to arrange for a nurse practitioner to assess the results and decide if further services are required. If it is, this will be of no additional charge. Our decision in this regard is final and at our discretion.


13.1. Copyright – All training manuals, materials, pictures, videos or any website content and anything you receive from us is our sole property. You must not copy or use any of our content without our consent or share any part of our material with a third party otherwise you may be liable for breach of our terms and/or copyright.

13.2. Social Media – You must not publish nor share our training manuals, materials, pictures and/or videos on any of your social media pages without our written consent.

13.3. Training – If you offer your own training courses within the beauty industry, in order to protect our legitimate business interests, by purchasing any of our courses you agree that you will not offer a similar or identical course to the course purchased from us to your own customers for a period of 12 months from the date you completed our course.

13.4. Indemnity – You shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs calculated on a full indemnity basis).


14.1. We can only be held responsible for any foreseeable loss and damage to yourself caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or our due to us not providing reasonable care and skill, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is either obvious that it will happen or if, at the time the contract was made, we/you knew it might happen.

14.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so, this would include liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or any fraudulent misrepresentation or breach of your legal rights in relation to our services.

14.3. We are not liable for any business losses you may incur. If you are operating in the service of a business, then our liability to you shall be limited to an amount equivalent to the price of the service provided.


15.1. We will only use your personal information as set out in our Privacy Policy.


16.1. We may transfer this agreement to someone else – We may transfer our rights and obligations under these terms to another organisation. 16.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

16.3. Nobody else has any rights under this contract (unless you pass your guarantee on to them). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make a change to these terms.

16.4. If a court finds part of this contract illegal, the rest will continue in force. Each section of these terms operates separately.

16.5. If we delay in enforcing this contract, we can still enforce it later. If we do not immediately request that you do something you are required to do under these terms, that does not mean that you do not have to do adhere to our terms and it will not prevent us taking steps against you at a later date.

16.6. The terms set out within this document are governed by English law and legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

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